Privacy and cookies policy

Introduction

We are committed to safeguarding the privacy of Mental Lighthouse’s visitors and service users, individual customers.

This policy applies where we are acting as a data controller with respect to the personal data of Mental Lighthouse visitors, service users and individual customers; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Mental Lighthouse visitors, service users and individual customers, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, "we", "us" and "our" refer to Mental Lighthouse.

Credit

This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

The personal data that we collect

In this Section 3 we have set out the general categories of personal data that we process [and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data].

We may process data enabling us to get in touch with you ("contact data").[ The contact data may include [your name, email address, telephone number, postal address and/or social media account identifiers].][ The source of the contact data is [you and/or your employer].][ If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.]

We may process [your website user account data] ("account data").[ The account data may [include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences].][ The primary source of the account data is [you and/or your employer, although some elements of the account data may be generated by our website].][ If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.]

We may process [information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website] ("transaction data").[ The transaction data may include [your name, your contact details, your payment card details (or other payment details) and the transaction details].][ The source of the transaction data is [you and/or our payment services provider].]

We may process [information contained in or relating to any communication that you send to us or that we send to you] ("communication data"). The communication data may include [the communication content and metadata associated with the communication].[ Mental Lighthouse will generate the metadata associated with communications made using the website contact forms.]

We may process [data about your use of Mental Lighthouse and services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is Google Analytics.

We may process [visitor data].[ This data may include [how long you spend on our website and how frequently you visit the website].][ The source of this data is Google Analytics.

Purposes of processing and legal bases

In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

Operations - We may process [your personal data] for [the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of Mental Lighthouse, services and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[otherwise specific basis]].

Publications - We may process [account data] for [the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the publication of content in the ordinary course of our operations]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[otherwise specific basis i.e. group coaching programs]].

Relationships and communications - We may process [contact data, account data, transaction data and/or communication data] for [the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, blog and/or telephone, providing support services and complaint handling]. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email and making contact by telephone for marketing-related purposes]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [promoting our business and communicating marketing messages and offers to our website visitors and service users OR customers.

Research and analysis - We may process usage data and/or transaction data] for [the purposes of researching and analysing the use of our website and services, as well as researching and analyzing other interactions with our business]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring, supporting, improving and securing our website, services and business generally.

Record keeping - We may process your personal data for the purposes of creating and maintaining our password encrypted databases, back-up copies of our password encrypted databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

Security - We may process [your personal data] for [the purposes of security and the prevention of fraud and other criminal activity]. The legal basis of this processing is our legitimate interests, namely [the protection of our website, services and business, and the protection of others].

Insurance and risk management - We may process your personal data where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against any risks.

Legal claims - We may process [your personal data] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others].

Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, legal matters, obtaining professional advice].

Your personal data held in our website database will be stored on the servers of our hosting services providers identified under Wordpress.org, Google Domains, Google Forms, Google Site at www.mentalighthouse.com

We may disclose your name, email address, IP address to our suppliers or subcontractors identified at www.mentalighthouse.com insofar as reasonably necessary for specify purposes.

Financial transactions relating to Mental Lighthouses website and services [are] OR [may be] handled by our payment services providers, Starling Bank, PayPal invoice, PayPal payment link, Sum up store, Sum up QR code for payments, Sum up Air card reader, Sum up payment links or Go Cardless. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments and dealing with queries relating to such payments. We operate a no refunds policy.

In addition to this, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

The servers of some of our services providers are situated in in the USA. Google is our major service provider. All other service providers are based in Germany which is in the EU. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the relevant data protection authorities.

You acknowledge that personal data that you submit for publication through our websites or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

(a) contact data will be retained for a minimum period of 6 years following the date of the most recent contact between you and us, and for a maximum period of 8 years following that date a client/service user is booked into our diary/ booking system or programme or course;

(b) account data will be retained for a minimum period of 6 years following the date of closure of the relevant account, and for a maximum period of 6 years following that date of initial transaction.

(c) transaction data will be retained until it’s intended purpose. Card details entered for the purpose of Membership subscriptions are stored until you cancel account and remove card details from our system.

(d) communication data will be retained for a minimum period of 8 years following the date of the communication in question, and for a maximum period of 8 years following the initial date of communication.

(e) usage data will be retained for 6 years following the date of collection.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

In this section, we have listed the rights that you have under data protection law.

Your principal rights under data protection law are:

(a) the right to access

(b) the right to rectification

(c) the right to erasure

(d) the right to restrict processing

(e) the right to object to processing

(f) the right to data portability

(g) the right to complain to a supervisory authority

(h) the right to withdraw consent

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].

You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a) authentication and status - we use cookies [to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website. Cookies used for this purpose are: under Google cookies.

(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website and sum up or pay pal’s website. Cookies used for this purpose are: under Google cookies. Regarding sum up, please view their cookies policy here: https://sumup.co.uk/cookies/

(c) personalization - we use cookies to store information about your preferences and to personalise our website for you. Cookies used for this purpose are: under Google cookies. Please view their cookies policy here: https://policies.google.com/technologies/cookies?hl=en-US

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. Cookies used for this purpose are: under Google cookies. Please view their cookies policy here: https://policies.google.com/technologies/cookies?hl=en-US

(e) analysis - we use cookies [to help us to analyse the use and performance of our website and services. Cookies used for this purpose are: under Google cookies. Please view their cookies policy here: https://policies.google.com/technologies/cookies?hl=en-US

(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: under Google. Please view their cookies policy here: https://policies.google.com/technologies/cookies?hl=en-US

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

Please use the above link for further information again on cookies in relation to Sum up.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website. This means we may be unable to support you for the service you seek from us.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email.

Our details

This website is owned and operated by Mental Lighthouse.

You can contact us:

(a) using our website contact form]

(b) by telephone, on the contact number published on our website; or

(c) by email therapy@mentalighthouse.com